DIAMONDSKIN SYSTEM’S PRIVACY AND SECURITY
STATEMENT:
Effective Date: March 1st, 2007
This Privacy and Security Statement ("Privacy Statement")
applies to information collected by DiamondSkin
Systems. DiamondSkin Systems is committed to protecting
the privacy of its Customers ("Customers"). We have created
the following Privacy Statement to give you an overview of the type
of information we collect, how the information is used and how the
information is safeguarded.
Information is collected from Customers by DiamondSkin
Systems through the use of the DiamondSkin site.
This Privacy Statement applies only to information collected by
DiamondSkin Systems. By visiting DiamondSkin
Systems, you are accepting the practices described in this Privacy
and Security Notice.
A. TRUSTe CERTIFICATION
DiamondSkin Systems is a licensee of the TRUSTe
Privacy Program. This Privacy Statement discloses the privacy practices
for www.diamondskin.com.
If you have questions or concerns regarding this statement, you
should first contact DiamondSkin Systems by E-mail
at support@diamondskin.com.
If you do not receive acknowledgment of your inquiry or your inquiry
has not been satisfactorily addressed, you should then contact TRUSTe
http://truste.org/consumers/watchdog_complaint.php.
TRUSTe will then serve as a liaison with the Web site to resolve
your concerns.
DiamondSkin complies with the EU Safe Harbor framework
as set forth by the Department of Commerce regarding the collection,
use, and retention of data from the European Union.
B. WHAT INFORMATION IS COLLECTED?
In order to provide you with information regarding products of
interest to you and to continually improve your shopping experience
with diamondskin.com, we collect information about our Customers
in a variety of ways. In some cases, DiamondSkin
Systems asks Customers directly for information in order for them
to receive information about our products or services, and, in other
cases, information is collected automatically as Customers are using
our Web Site. You may choose not to provide certain information,
but then you may not be able to take advantage of the features we
offer. The following is a summary of the kinds of information DiamondSkin
Systems collects:
1. Active Collection.
DiamondSkin Systems is the sole owner of information
collected on diamondskin.com. DiamondSkin Systems
collects certain information either voluntarily or as required in
order to register with DiamondSkin Systems or use
certain DiamondSkin System Services. This type
of information includes:
a. Contact Us form. Personally identifiable information is collected
including contact information, such as name, mailing address, e-mail
address and phone number.
b. Demographic information such as zip code.
c. Information provided in e-mail requests and communications.
Currently, we only take ordering information via the phone –
there is no online collection of ordering
2. Automatic Collection.
Cookies
A cookie is a small text file that is stored on a user’s
computer for record-keeping purposes. We use cookies on this site.
We do not link the information we store in cookies to any personally
identifiable information you submit while on our site.
We use session ID cookies. We use session cookies to make it easier
for you to navigate our site. A session ID cookie expires when you
close you browser. This allows us to understand better which pages
on our site are more popular than others.
If you reject cookies, you may still use our site without any difficulty.
We use a third-party tracking service StatCounter that uses cookies
to track non-personally identifiable information about visitors
to our site in the aggregate (for example: usage and volume statistics)
to help us understand customer behavior better.
C. HOW DOES DIAMONDSKIN SYSTEMS USE THE INFORMATION COLLECTED?
DiamondSkin Systems endeavors to strictly adhere
to state, local and federal laws regarding the preservation and
archiving of information collected. In addition to the uses described
elsewhere in this Privacy Statement, DiamondSkin
Systems will use the information you provide in the following ways:
a. To contact you about our products and services or about your
use of our Web site. For example, Customers will receive a welcome
e-mail.
b. For our own marketing and promotional purposes.
c. DiamondSkin Systems does not use individually
identifiable health information that may be collected in our discussion
groups for marketing purposes.
d. To respond to your comments or requests or to request feedback
regarding our products or services.
e. For billing purposes, to facilitate transactions and to fill
Customer orders in connection with purchases of products offered
by DiamondSkin Systems.
f. For the specific purpose for which the information was provided.
D. HOW DOES DIAMONDSKIN SYSTEMS COMMUNICATE WITH CUSTOMERS?
DiamondSkin Systems would like to communicate
with its Customers when we have new products or services we feel
are of special interest to you. Unless you opt-out of communications
from DiamondSkin Systems, you will receive the
following types of communications:
a. Special Offers and Updates. We will send DiamondSkin
Systems Customers a welcome e-mail to verify your participation
in the DiamondSkin Systems’ products and
services we offer. Established Customers will occasionally receive
information on products, services and special deals or coupons.
Out of respect for the privacy of our Customers, we present the
option to not receive these types of communications. Please see
the Choice/Opt-out section.
b. Customer Service. We communicate with Customers on a regular
basis to provide requested services and in regards to issues relating
to their account, we reply via e-mail or phone, in accordance with
the Customer's wishes. Service emails are not promotional in nature;
therefore, generally there is no option to opt-out of receiving
these communications.
E. WHAT INFORMATION IS SHARED WITH THIRD PARTIES?
Information about our customers is an important part of our business.
DiamondSkin Systems does not sell, rent, or disclose
any personally identifiable information to third-parties in ways
other than described here:
We reserve the right to disclose your personally identifiable information
as required by law and when we believe that disclosure is necessary
to protect our rights and/or comply with a judicial proceeding,
court order, or legal process served on our Web site.
F. SECURITY
The following outlines different types of security procedures DiamondSkin
Systems has in place to protect the loss, misuse or alteration of
the information collected online and offline.
1. Authorization and Access Control
Only authorized personnel have access to restricted data. Access
to sensitive data such as customer financial information and individually
identifiable health information is revoked in a timely manner for
employees who change function or resign.
2. Data Management and Monitoring
All employees of DiamondSkin Systems are informed
of the company's security policies. DiamondSkin
Systems’ new hires are briefed on security and privacy issues
and the security policies are also covered in the employee manual.
DiamondSkin Systems departments review security
measures at regular department meetings.
Security and privacy threats, operational and technical vulnerabilities
have been assessed and countermeasures have been taken to reduce
these vulnerabilities. New threats are consistently evaluated and
measures are taken to prevent them from occurring at DiamondSkin
Systems. In addition, a security firewall screens access events
and non-valid attempts are denied and logged. More stringent countermeasures
are being implemented by DiamondSkin Systems’
security administrator on a continuous basis.
G. LINKING
DiamondSkin Systems may offer links to other Web
sites. Please be aware that DiamondSkin Systems
is not responsible for the privacy practices of such linked sites,
including sites of our partners. We encourage our Customers to be
aware of this when they leave DiamondSkin Systems.com
and to read the privacy statements of each and every Web site that
collects personally identifiable information. This privacy statement
applies solely to information collected by DiamondSkin
Systems.
I. CHILDREN
DiamondSkin Systems does not sell products for
purchase by children. We may sell children's products for purchase
by adults. If you are under 18, you may use DiamondSkin
Systems only with involvement of a parent or guardian.
J. CHOICE/OPT OUT
DiamondSkin Systems gives Customers the ability
to opt-out of receiving any further communications from DiamondSkin
Systems by replying to Unsubscribe in the subject line via e-mail
at support@diamondskin.com.
The Customer’s contact information will be then deleted from
our database and no further e-mails will be sent to this Customer.
K. ACCESSING AND CHANGING INFORMATION
To assure that the information collected is accurate and up-to-date,
DiamondSkin Systems allows Customers to edit, update,
and/or remove their information submitted to the DiamondSkin
Systems’ Web site. Customers may e-mail DiamondSkin
Systems at support@diamondskin.com
or call Customer Services at 1-866-766-0639
Those who have their contact information listed on the site as
a DiamondSkin operator can have their contact information
removed from the site by e-mailing support@diamondskin.com
or call Customer Services at 1-866-766-0639 during regular business
hours in order to make edits to or have their information deleted.
We will respond to your access request within 1-2 business days.
L. NOTIFICATION OF CHANGES
DiamondSkin Systems reserves the right to make
changes to the Privacy Statement at any time. If we plan to make
significant changes to any of our privacy policies or practices
with respect to how we use personally identifiable information,
we will post those changes to this Web site, and/or notify you by
e-mail, 30 days before they take effect. DiamondSkin
Systems will post those changes on our Web site so our Customers
are always aware of what information we collect, how we use it,
and under what circumstances, if any, we disclose it. Please review
our Privacy Statement periodically to see recent changes.
M. ADDRESSING PRIVACY & SECURITY CONCERNS
If you have any questions about this Privacy Statement, the practices
or your dealings with the Sites, or wish to receive a printed version
of this Privacy Statement, please contact us:
DiamondSkin Systems
Privacy and Security
1172 S. Dixie Hwy, Ste 485
Coral Gables, FL 33146
support@diamondskin.com
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